Contracting through the channel
HOSSIPOWER CONSULTORIA S.A services are not sold online. Each service is contracted through a proposal issued by an authorised partner or by our sales team, and a written agreement setting out the price, term, invoicing and applicable refund conditions.
How to request a refund
To request a refund or query an invoice, contact the partner who issued it or our team at support@hossidark.com, stating your organisation and agreement number. The request is assessed against the contracted terms.
Processing times
Where a refund is due, the amount is returned using the same method used to pay the invoice, normally within 5 to 10 business days depending on the financial institution.
Renewals and termination
Renewal and termination follow the terms of the agreement. You may request termination through your partner or our sales team; access continues until the end of the period already invoiced, with no further billing.
On-premise deployments
On-premise agreements are negotiated individually, and the termination and refund conditions are set out in the agreement signed with HOSSIPOWER CONSULTORIA S.A.